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Frequently Asked Questions

A great starting place if you have questions

Wallish Greenhouses has a wonderful team of staff who love plants, love our customers, and are enthusiastic and engaged with what they do.  They are a fantastic resource for any plant and plant care questions.  Please come on in and meet our team!

The most frequently asked questions through our website tend to fall in one of these categories:

  • How to Purchase
  • Curbside Pickup Information
  • Container Recycling

How to Purchase

Is your store open?

Yes, we are open beginning on May 1st.  Click here for store hours.

Is it safe to shop in your store?

Wallish Greenhouses reacted swiftly and decisively to this pandemic.  The safety and well-being of our employees and customers is our top priority.  

Is Wallish Greenhouses taking phone orders?

We have devoted a great deal of time and investment dollars into developing our online store to allow customers to shop from the comfort of their homes.  Unfortunately, we currently do not have the mechanism to process phone orders.

Curbside Pickup Information

I want to pick up my order curbside.  How does it work?

We have worked hard to make it simple for you:

  1. Click on the SHOP button on our homepage to take you to our Plant Library.
  2. You can check one of the CATEGORIES in the left-hand navigation bar if you'd like to narrow down the number of plants you are shown.  Under the left-hand navigation bar is a PLANT SEARCH bar in which you can type in the name of a specific plant you want to look for.  Otherwise, you can browse all our plants alphabetically by selecting a letter of the alphabet in the drop-down list, to display all the plants starting with that letter.
  3. Select your plants to purchase online by clicking on the thumbnail picture of the plant you want; update the quantity bar to the number of plants you want, and click on the ADD TO CART button.
  4. Once you've selected your first plant, you will be asked to SELECT A PICKUP TIME WINDOW.  Click on the drop-down menu to select your day and time.
  5. To continue shopping after adding an item to your shopping cart, just GO BACK twice, to explore the Plant Library again and add to your order. You will be unable to CHECKOUT until the minimum $100 subtotal required for online shopping is met.
  6. When you are finished shopping, select the Shopping Cart picture in the top right of the webpage.  Select either the GO TO CART button (to view what's in your cart) or the CHECKOUT button (to pay for your order).
  7. Enter your Billing and Payment Information and click on the SUBMIT INFORMATION button.
  8. Arrive at Wallish Greenhouses on the day and time you've confirmed and follow the directions to our Pickup and Deliveries Area on the Northside of our Greenhouse.  There is a large sign at our parking lot entrance to direct you.
  9. Park at one of our designated Pick Up stalls.
  10. Call the number provided on the sign and open your trunk.
  11. Our dedicated staff will load your order in your vehicle while ensuring proper social distancing.  

I am not finding what I am looking for online?

Wallish Greenhouses was one of the first garden centres to offer online shopping last year at the beginning of the pandemic, and one of the best for our quality of customer service.  Our online store has most of our items online, though in smaller quantities than in store. Due to unprecedented online demand, some items may be temporarily out of stock.  Our procurement team is constantly re-stocking.  If you can't find what you are looking for, please check again online in a few days or try our in person shopping.  If the plan does not show up at all in your search, it may only be available in store.

Can I choose the trailers in my Hanging Basket?

Unfortunately, we currently do not have the mechanism to offer this option with online ordering.  Each hanging basket design is a combination of plants chosen and grown together for their exceptional form, texture and colour as well as for their ability to live harmoniously for the season in the same container.  For custom choices, please check out our amazing Custom Container Planting in our Potting Shed inside the Greenhouse.

Container Recycling

Do you have a recycling program for plastic pots?

We do, we accept our white Wallish Greenhouses logo'd pots back at the garden centre and we sanitize and reuse them.  We have a picture below showing three of our Wallish pots.

How does Wallish Greenhouses practice environmental stewardship?

Over the years we have learned to use technology to assist us in cultivating our crops and to enhance our environmental stewardship. Drip irrigation, flood benches, and flood floors provide uniform watering, decrease the incidence of foliar diseases, and allow us to recapture our water, filter it, and reuse it.  Our water usage is significantly reduced because of our watering systems.  The cardboard we use is sent to recycle, and we reuse our printed pots. 

Our hanging baskets are made from recycled paper into a wax-permeated molded fiber and they are designed to decompose within 1 year of customary disposal. Did you know that one ton of recycled wastepaper saves the equivalent of between 15 and 17 mature trees?   

By order of Alberta's Chief Medical Officer of Health, masks are mandatory in all indoor public places, indoor workplaces, and places of worship.

Wallish Greenhouses is committed to serving all members of our community.  If you are unable to wear a mask, or you are uncomfortable shopping in person, we are happy to offer curbside pick-up of online orders.